4749 Bennett Dr STE N, Livermore, CA 94551

4749 Bennett Dr STE N, Livermore, CA 94551

Privacy Policy

Privacy Policy
Effective Date: 3/7/2025

Miller’s Air Conditioning & Heating (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://millersacandheating.com), interact with our marketing campaigns, or contact us via phone, email, or other methods. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information You Provide

  • Name, email address, phone number, and address (when you submit a contact form, request a quote, or sign up for promotional offers).

  • Payment information (when you make a purchase or service payment, processed securely through third-party providers).

  • Any other information you provide through communications with us (e.g., emails, calls, or chat support).

1.2 Automatically Collected Information

  • IP address, browser type, device type, operating system, and referring URLs.

  • Cookies and tracking technologies to analyze site traffic and enhance user experience.

  • Interaction data, including pages visited, time spent on our website, and actions taken.

1.3 Information from Third Parties

  • Data from marketing partners, social media platforms, and public sources to enhance our service offerings.

2. How We Use Your Information

We use your information for the following purposes:

  • Providing Services: Processing requests, scheduling appointments, and delivering HVAC services.

  • Communication: Responding to inquiries, sending service confirmations, and providing updates.

  • Marketing & Promotions: Sending emails, SMS messages, or phone calls about offers, discounts, and service updates (with your consent).

  • Analytics & Improvement: Tracking user behavior to enhance website functionality and service efficiency.

  • Legal Compliance: Meeting legal obligations, enforcing terms, and preventing fraud.

3. SMS & A2P Messaging Compliance

By providing your phone number, you consent to receive text messages (SMS/MMS) from us regarding service updates, promotional offers, appointment confirmations, and reminders. Standard message and data rates may apply.

Opt-Out Policy: You can opt out of marketing messages at any time by replying “STOP” to any text message you receive from us. For additional assistance, contact us at [Insert Contact Email/Phone].

We comply with Application-to-Person (A2P) 10DLC regulations, ensuring that all messages follow carrier compliance rules and privacy protections.

4. Sharing & Disclosure of Information

We do not sell your personal information. However, we may share information in the following cases:

  • Service Providers: Trusted third-party vendors (e.g., payment processors, email marketing services) who assist in business operations.

  • Legal Requirements: If required by law, such as in response to subpoenas or law enforcement requests.

  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

5. Your Privacy Rights (California CCPA/CPRA Compliance)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

  • Right to Know: Request access to personal data we have collected.

  • Right to Delete: Request deletion of your personal information.

  • Right to Opt-Out: Decline the sale or sharing of your data (we do not sell personal information).

  • Right to Correct: Request corrections to inaccurate personal data.

  • Right to Limit Use of Sensitive Data: Restrict how we use certain personal data.

To exercise your rights, email us at Admin@callmillers.com or call us at (925) 447-3000.

6. Data Security

We take reasonable security measures to protect your data, including encryption, secure servers, and access controls. However, no online transmission is 100% secure, so we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and analytics tools to enhance website performance. You can adjust your cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For questions regarding this Privacy Policy, contact us at:

Miller’s Air Conditioning & Heating
4749 Bennett Dr STE N, Livermore, CA 94551
(925) 447-3000
Admin@callmillers.com